PRIVACY POLICY

1 – Information We Collect

Depending on how you interact with us, we may collect:

• Contact Information – name, email, phone number, address
• Project Information – booking details, session dates, locations, notes, preferences
• Digital Account Details – social media handles and login details only when account management is part of our service (we do not store passwords unless absolutely required and expressly agreed)
• Payment Information – transaction references and amounts (we do not store full card numbers)
• Usage Data – IP address, browser type, and cookie data when you use our website
• Images & Video Content – photos and footage we capture during our work

We do not intentionally collect special categories of data (such as health or religion). If this becomes necessary for a specific project, we will ask for explicit consent.

2 – How We Use Your Information

We use your personal data to:

• Provide Services – manage bookings, conduct shoots, edit and deliver content
• Communicate with You – respond to enquiries, send confirmations, updates, and reminders
• Manage Business & Legal Obligations – accounting, tax, contracts, and legal compliance
• Improve Our Services – analyse performance, understand trends, and refine our offerings
• Marketing (Optional) – send offers or updates about our services if you have opted in (you can opt out at any time)

Our legal bases include contract performance, legitimate interests, legal obligation, and, where applicable, your consent.

3 – Sharing & Disclosure

We do not sell or rent your personal data.

We may share information with:

• Service Providers – such as printers, couriers, payment processors, IT and cloud service providers, who are bound by confidentiality and only process data on our instructions
• Authorities – where required by law, regulation, or court order
• Business Successors – if our business is sold or restructured, subject to confidentiality safeguards

We do not allow third parties to use your data for their own marketing unless you explicitly consent.

4 – International Data Transfers

Some of our service providers or clients may be located outside the UAE. In such cases, your data may be transferred and processed in other countries. We will take reasonable steps to ensure an appropriate level of protection in line with applicable laws.

5 – Data Security

We implement technical, administrative, and physical safeguards, such as:

• Restricted access to internal systems
• Use of reputable cloud storage and security tools
• Encryption or password protection where appropriate

No system is 100% secure, but we strive to reduce risks to a reasonable minimum.

6 – Cookies & Tracking

Our website may use cookies and similar technologies to:

• Improve site functionality
• Measure traffic and usage patterns
• Remember user preferences

You can manage or disable cookies through your browser settings. Doing so may affect certain site features.

7 – Data Retention

We retain personal data only as long as needed for the purposes described:

• Contact and Project Data: typically up to two (2) years after project completion, unless we are legally required to retain it for longer.
• Images and Footage: retained in line with our internal file retention policies and relevant Terms & Conditions (usually up to a few months for active storage, then archived or deleted).

After the relevant period, we will securely delete or anonymize the data.

8 – Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data (“right to be forgotten”) in certain circumstances
• Object to or request restriction of processing
• Request data portability (where technically feasible)
• Withdraw consent at any time, where processing is based on consent

To exercise your rights, contact us using the details in Section 12. We may ask for proof of identity and will respond within legally required timeframes.

9 – Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

10 – Data Breach Notification

If we become aware of a data breach that may significantly affect your rights or freedoms, we will notify you and any relevant authorities in accordance with applicable laws and our internal procedures.

11 – Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The revised version will be posted with an updated “Last Updated” date. Your continued use of our services after changes means that you accept the updated Policy.

12 – Contact Us

If you have questions about this Policy or want to exercise your data-protection rights, you can contact us at:

• Email: support@masoudraoufi.ae
• Phone: +971 55 742 7206
• Address: Office No. 312, The Metropolis Tower, Business Bay, Dubai, United Arab Emirates